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Geographic Reach & Delivery

Merchants through its group-wide delivery model has the unique ability to provide services from 24 countries and in multiple languages. This delivery enables Merchants clients to access multiple geographies whilst maintaining the central account, relationship and contractual management.

The global delivery model ensures Merchants continues to provide the ability to scale beyond South Africa whilst maintaining the excellence within the Merchants offering.

Merchants and NTT Key Global BPO Delivery Locations

34,000 FTE operating from 24 countries on 6 continents supporting 28 languages

English, French, Romanian, Portuguese, Spanish, Dutch, German, Italian, Arabic, Turkish, Kyrgyz, Cantonese, Catalan, Chinese, Mandarin, Tamil, Irish, Italian, Japanese, Afrikaans, Sotho, Zulu (IVR),  Xhosa – IVR, Malay, Hindi, Indonesian, Thai, Vietnamese.