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Case Study | Consolidated contact centre helps reduce costs through optimised customer service channels

Single point of contact for business banking customers Operating for over 150 years in South Africa, Standard Bank South Africa (SBSA) is one of the country’s largest financial services groups and operates in 32 countries around the world. Employing over 48 000 people across the world, Standard Bank’s core objective is to secure its position as the leading Africa-focused financial services organisation – differentiating itself through its people, who are passionate about growth and service excellence.

Case Study | A 7-year partnership with transunion

TransUnion serves consumers and businesses across multiple lines of business in South Africa and in selected neighbouring states. Operating in a fiercely competitive industry, the organisation is focused on evolving its business from a holding company model with discrete, self-contained business units to an integrated shared services model that is able to support go-to-market activities for each line of business.

A customer story about Mercedes-Benz

Mercedes-Benz South Africa (MBSA) is a luxury car manufacturer that, since its inception, has maintained a solid reputation for quality and durability. Supplying premium passenger cars and versatile commercial vehicles such as buses, coaches and trucks to individual and fleet customers, MBSA prides itself on a strong tradition for innovation, coupled with a drive for superior customer service. ​