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Industry Leading Impact

Our core belief is “People Matter” and therefore our people, communities, clients and partners are what drives us forward and ensures we continue to lead the market in the delivery of customer experience.

We focus on delivering the right experience and maintaining the highest standard of Social Impact in South Africa.

Global Impact Sourcing

  • The first BPO Globally to be accredited with the Global Impact Sourcing Coalition
  • The first corporate entity in the Southern Hemisphere and 3rd globally to be accredited.
  • The only BPO to have achieved the requirements of the Impact Sourcing Coalition each year since its formation

UN Compact and BBBEE

  • The first BPO Globally to be accepted into the UN’s core initiative focused on diversity, opportunity and social impact.
  • The first BPO to achieve Level 1 BBBEE – enhancing economic transformation in South Africa.
  • The first BPO to be awarded the prestigious Top Empowerment Award.
  • Received Top Gender Empowered Company award, as we have created initiatives to sustainably celebrate and uplift women in the organization.

Social Impact Partners

  • Social Coding – a partnership focused on the development of digital skills for school-aged children in remote and rural areas.
  • Mandela Legacy – is a partnership based on creating a better future for South Africa and the impact-sourced workforce. Collectively we formulate strategic intent, enhance collaboration within the BPO sector to effect cohesive job creation and establish a South Africa Centric Job Creation Solution for global clients.

Merchants Academy

  • Launched in 2021 the Merchants Academy is an accredited learning institute with the core objective of skill development across impact workers.
  • The aim is to provide 10,000 individuals with the opportunity to have received accreditation in core skills focused on the 4IR and ultimately providing them employment across the GBS sector.