Skip links
Home / About Us

About Merchants

Merchants is a leading customer management partner specialising in business process outsourcing (BPO) which focuses on delivering the right experience through digitally enhanced human interactions.

Our core belief is “People Matter” and therefore our people, communities, clients and partners are what drives us forward and ensures we continue to lead the market in the delivery of customer experience.

Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.

41 Years Industry Experience
53 Million Interactions Annually
6000+ Amazing People
17 Bespoke Centres of Excellence
Global multilingual BPO Services
MyCalling – Digital Recruitment & Candidate Profiling Platform